Shipping policy

ORDER PROCESSING

Orders are processed and shipped through our designated fulfillment and shipping providers. Processing and delivery times may vary depending on the product, destination, shipping method, and carrier.

Once an order has been submitted, fulfillment and shipping are handled according to the procedures of the applicable fulfillment and delivery providers.

SHIPPING TIMES

Estimated delivery dates are provided as estimates only and are not guaranteed.

Delivery times may be affected by circumstances outside of our control, including:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Customs processing
  • Incorrect or incomplete shipping information
  • Transportation disruptions
  • Service interruptions
  • Other circumstances affecting the shipping carrier or fulfillment provider

A delay in delivery does not automatically qualify an order for cancellation, refund, or replacement.

TRACKING INFORMATION

When available, tracking information will be provided once an order has been shipped.

After an order has been transferred to the shipping carrier, customers should use the provided tracking information and contact the carrier directly regarding delivery updates, delays, or other transit-related questions.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped and transferred to the applicable carrier, Mos Dawson is not responsible for delays, loss, theft, misdelivery, or other issues occurring during transit, except where otherwise required by applicable law.

Customers are responsible for monitoring their tracking information and contacting the shipping carrier regarding packages that are delayed, marked delivered, or otherwise experiencing delivery issues.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier and check the delivery location and surrounding area.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

Mos Dawson is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if a shipment must be reshipped because incorrect information was provided.

INTERNATIONAL ORDERS

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees associated with an international shipment are the responsibility of the customer.

International delivery times are estimates and may vary due to customs and local postal procedures.

THIRD-PARTY FULFILLMENT & SHIPPING

Orders may be fulfilled and shipped by independent third-party fulfillment providers and/or shipping carriers.

Once an order has entered the fulfillment or shipping process, shipping and delivery are subject to the policies, procedures, and operating conditions of the applicable third-party provider.

SHIPPING LIABILITY

By placing an order, the customer acknowledges that shipping and delivery involve third-party fulfillment and transportation services. Mos Dawson cannot guarantee specific delivery dates and is not responsible for circumstances occurring after an order has been transferred to the applicable fulfillment or shipping provider, except where otherwise required by applicable law.

CONTACT

For questions regarding an order, contact:

Mos Dawson
Email: phloseph@gmail.com

By completing a purchase, you acknowledge that you have read and agreed to this Shipping Policy.